Do you want to get a job? Keep your job? Advance in your job? Increase your pay? Improve your benefits? Receive favor by your boss and work well with your co-workers?
Over the last two weeks, the Westminster Larger Catechism sermon series (Q&A’s 127-128) has instructed us how to do this. Below is a business marketing e-newsletter I received this week by Roy Williams that I thought was a poignant message well worth forwarding to you in light of the honor you and I owe to our superiors as we transition tomorrow night into the duty our superiors owe to us (WLC Q&A 129).
We will continue to see in both regards that treating our superiors and inferiors in a God-fearing, Biblical way serves our own best interest, as evidenced below. And as demonstrated below, we will continue to see in the evening sermons that follow that such submission and leadership always is primarily a matter of our hearts. Mr. Williams summarizes in his article the need for attitude adjustments in this sentence:
“Employees don’t lose their jobs because they lack skill. They lose their jobs because they don’t have a good attitude.”
Folks who can’t stay in one place often have an attitudinal issue with submitting to authority, or with being good and proper authority figures. May we learn better and better from those whom God sets over and under us how to honor Him by honoring them, that:
- … the word of God be not blasphemed. (Titus 2:5)
- … that he that is of the contrary part may be ashamed, having no evil thing to say of you. (Titus 2:8)
- … that they may adorn the doctrine of God our Saviour in all things. (Titus 2:10)
As Peter also commands: Honour all men. Love the brotherhood. Fear God. Honour the king. (1 Peter 2:17)
The Insightful Advice of David McInnis
I’ve had a handful of memorable moments.
Marker in hand, Zig said, “Name for me every attribute of the perfect employee.”
As we called out attributes Zig wrote them down. We had nearly 90 on the board before we began to slow.
“Can you think of any others?” We painfully named two dozen more.
“Think hard. I want you to describe the perfect employee. I need every attribute.” We studied that whiteboard until we began to sweat. We got to 114.
Pointing now at the first word on our list, Zig asked, “Is this a skill or an attitude?” We said it was an attitude. Zig wrote a big “A” next to it. Pointing at the second word, he asked, “Skill or attitude?” Another big “A.”
Twenty minutes later, Zig tallied the final score: of the 114 attributes on our list, only 7 could be classified as “Skills.” Five were “Skills/Attitudes,” and a whopping 102 of them were purely “Attitude.”
Zig could have saved himself 30 minutes by just blurting out the punch line: “Employees don’t lose their jobs because they lack skill. They lose their jobs because they don’t have a good attitude.” But Zig didn’t want to say these things and then try to convince us of their truth. Zig wanted us to say them, and thus convince ourselves to “always hire people who have the right attitude.”
I sat there drenched in realization and recalled a few lines from Elbert Hubbard’s famous rant of 1899, A Message to Garcia.
“I know one man of really brilliant parts who has not the ability to manage a business of his own, and yet who is absolutely worthless to anyone else, because he carries with him constantly the insane suspicion that his employer is oppressing, or intending to oppress him… Tonight this man walks the streets looking for work, the wind whistling through his threadbare coat. No one who knows him dare employ him, for he is a regular fire-brand of discontent.”
Twenty-five years after that meeting with Zig Ziglar, I had a similar moment with the great David McInnis. “I finally figured out how to improve employee morale,” David said, “Productivity skyrockets and everyone loves coming to work. It’s a program that never fails. Works every time.”
I stood there looking at David.
He stood there looking at me.
Finally, I raised my shoulders and turned my palms upward. Looking steadily into my eyes, David said, “Fire all the unhappy people.” Those words struck me with such comical force that I began to laugh. But David wasn’t laughing.
None of us wants to run a sweatshop. None of us wants to be that hard-hearted boss who fails to appreciate the humanity of employees. None of us wants to abuse our people with the cold pragmatism displayed by Wal-Mart.
And this is why so many businesses become country clubs for employees.
Here’s how it happens: a whiner makes a reasonable request and you grant it. That request is expanded upon and accelerated until it ceases to be a privilege granted to employees and becomes an inalienable right. And that was only the first request in an unending stream of others brought to you by an increasingly dissatisfied staff. And you, sadly, are now seen as the oppressive King George.
But this revolt is unlike that famous one of 1776. This time it will be King George that delivers the declaration of independence to the whiner.
David’s advice, and mine, is that you identify the “firebrand of discontent” within your company – if you have one – and give that person a smiling declaration of independence as you shake their hand, thank them for their months of service, and say, “You are now Free… free to go.”
It’s a plan that never fails.
Roy H. Williams